Terms & Conditions

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Every Tilly Head Ltd transaction made or issued by (“the company”) is made or issued subject to these General Terms & Conditions of Sale. These Terms & Conditions do not affect consumer’s statutory rights as contained in current legislations governing the relationship between the buyer and the seller.


The Company means Tilly Head Ltd. The customer or buyer, means the person who buys or agrees to buy the goods from the company.


No order resulting from any quotation, pro-forma invoices or price listing or any other document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the item being no longer available or for any other reason whatsoever.


The company warrants that the goods will correspond to the description given by the company. It is the responsibility of the customer to check the suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as may be necessary or describe by experience.


The company’s normal terms of business are for all payments to be made at the time of ordering with cleared funds, if payment is by cheque clearance of cheques may result in a delay for the despatch of goods. The order will be deemed as placed once the company has received payment.


The times quoted (28 Days) are quoted in good faith, but shall not be binding. To facilitate a prompt delivery, please give a delivery address where someone will be in. All delivery instructions should be stated at the time of ordering (e.g. leave with neighbour, leave in secure porch). Tilly Head Ltd can accept no responsibility for transport delays or circumstances outside their control causing late delivery. Neither Tilly Head Ltd, not their designated carrier will accept claims for consequential loss due to late deliveries.

Couriered parcels will be delivered weekly and despatched within 28 days of order date.

Smaller parcels will be sent out via Royal Mail Special Delivery.


Carriage is charged for the weight of total order. We will be happy to quote charges for all orders.


The customer shall report any damages or shortages to the company within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company’s satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.


Tilly Head Ltd products are covered by our 1-year warranty.


A company returns form must be completed stating reasons for return. If you wish to return any faulty item you must contact the company for prior authorisation. Read more about returns here


Should any item malfunctions prove to be the result of abnormal use not intended for the purpose of the item or as a result of unskilled usage then the company retains the right of any costs arising from such investigations. Equipment and investigating the causes of the malfunction shall be payable to the company.


Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.


The terms and conditions of the sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items both where there is no direct contact between the supplier and the consumer.


  • Tilly Head Ltd 10-12 Chilham Way, Hayes, Bromley, Kent, BR2 7PR
  • Email: larainemorris@tillyhead.com
  • Company Registration Number 12597183
  • Telephone +44(0)7956 422 387


  • Account Name: TLT Top Line Therapist Enterprises LTD
  • Sort Code: 40 – 15 – 05
  • Account Number: 22120992
  • Bank: HSBC